Rank and Hail Taxi Fares Order

Transport for NSW sets the maximum fares for rank and hail taxi services that operate in NSW.

A new taxi fares order came into effect on 1 November 2017, coinciding with the commencement of the new regulatory framework for the point to point transport industry.

It is important to note that the fares order only applies in respect of taxi services that are caught at a rank or hailed on the street. It does not apply to booked point to point transport trips (including booked taxi trips).

Other changes to the taxi fares order include removal of a booking fee, changes to the cleaning fee with a maximum fee of $120, and the removal of the return toll for Sydney Harbour Bridge and Tunnel northbound trips.

Fare calculation devices

The Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 contains new rules for fare calculation devices (or meters) used in taxis vehicle in NSW.

However, taxi service providers have until 1 November 2018 to ensure they comply with the new requirements, as long as their taxis are currently fitted with taximeters that meet all requirements under Schedule 2 of the Passenger Transport Regulation 2007 as in force on 31 October 2017.

Passenger Transport Regulation 2007 Schedule 2 (PDF, 143.13 KB)

Taxi and hire vehicle booked fares

The fares for booked taxi services are no longer be regulated by government meaning all booking service providers can set their own fares based on the service they provide and offer discounts or peak pricing at their discretion. For more information on booked fares please visit Transport for NSW.

This change allows all booking service providers to be flexible in their pricing in a number of ways that can benefit the customer and gives you the opportunity to compare fares between different service providers.

It is possible you might now notice some fluctuation in the fares on offer across the booked point to point transport market. As an example of the variability in pricing, service providers may offer loyalty or ‘frequent rider’ discounts or set fixed fares for certain trips, such as from the CBD to the airport.

Get an upfront fare estimate

All point to point transport booking service providers must now provide you with an upfront fare estimate before your journey begins. This will make it easier for you to shop around to get a good service that suits you.

A booking service provider may provide the fare estimate based on:

  • the distance of the trip
  • the time the trip is likely to take
  • a set amount that will be charged for the journey
  • or a combination of means such as rates per time and distance.

Fare estimates must also include information about how the fare may be varied in relation to the amount and how the variation is calculated.

The trip cannot start until you have agreed on the estimated fare.

Taxi Transport Subsidy Scheme customers

For Taxi Transport Subsidy Scheme (TTSS) customers, booked fares will remain regulated. A fare calculation device must be used for all TTSS journeys, and the fare charged must be below the regulated maximum set by Transport for NSW.

Taxi licence determinations

The Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (the Act) requires Transport for NSW to determine before 31 March each year the number of annual taxi licences to be released  commencing on the following 1 July.

  • In making the determination for licences, Transport for NSW must consider factors outlined in s73 of the Act including:
  • Likely passenger demand and latent demand for taxi services.
  • The performance of existing taxi services.
  • The demand for new taxi licences.
  • The viability and sustainability of the taxi industry.

Any other matters Transport for NSW considers relevant, having regard to the objective of ensuring improved taxi services.

To help the industry adjust to the point to point transport reforms, no new taxi licences, other than wheelchair accessible taxi licences and replacement licences, will be issued in Sydney before 2019.

Although replacement licences may be issued in the interim, there will be no overall increase in the number of taxi licences in Sydney before March 2019.

Annual taxi licence determinations

  • Taxi Licence Category and WAT Licence Fee Determinations
  • Under the Point to Point Transport (Taxi and Hire Vehicles) Act 2016, Transport for NSW is to determine the categories of taxi licences that may be issued by the Point to Point Transport Commissioner, and also to determine the licence fee for a wheelchair accessible taxi licence. 
  • Two determinations were made on 9 November 2017:
  • Notice under section 50(2) Categories of Taxi Licences (PDF, 80.11 KB)

Referrals to IPART

Minister for Transport may make a referral to the Independent Pricing and Regulatory Tribunal (IPART) for an investigation and a report making recommendations as to the number of taxi licences to be issued for a particular period.

IPART is currently providing advice to the NSW Government on the number of new taxi licences (other than licences for wheelchair accessible taxis) to be issued in areas outside Sydney from 1 July 2018. For more, visit the IPART website.

Previous IPART reports on taxi licences determinations are available on its website.

Taxi licence tender process

Once Transport for NSW has determined the number and type of taxi licences to be released in a particular period, the Point to Point Transport Commissioner will conduct a taxi licence tender in accordance with the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

For more information about taxi licence tenders please visit the Commissioner's website.