Affiliated Taxi Service Providers (Operators)

Source: Point to Point Transport Commission

An Affiliated Taxi Service Provider provides a taxi service under the brand of an authorised Taxi Service Provider, which provides services such as branding, security monitoring, fares and the coordination of safety management systems.

Affiliated taxi service providers do not need to be authorised by the Point to Point Transport Commissioner under the new laws.

Under the old laws, these providers were known as taxi operators.  It is important to note that not all existing taxi operators will become Affiliated Taxi Service Providers under the new laws.

Taxi operators who are not currently affiliated to an authorised taxi network or booking service will be automatically authorised as a Taxi Service Provider and Booking Service Provider.

Visit the Taxi Service Provider page or Booking Service Provider page for more details.

Download the Affiliated Taxi Service Provider fact sheet for more information. 

This page contains the following information

What has changed?

Under the old Passenger Transport Act 1990

Affiliated Service Providers were known as taxi operators.

Authorised Taxi Service Providers who facilitate taxi services (“Facilitators”) were known as taxi networks.

Under the new Point to Point Transport (Taxis and Hire Vehicles) Act 2016

Anyone who was an authorised taxi operator and affiliated to a taxi network under the Passenger Transport Act 1990 is now automatically recognised as an Affiliated Service Provider

Affiliated Service Providers do not need to be authorised by the Commissioner. However, you are responsible for ensuring your business complies with the legislation governing areas such as taxi licensing, duty of care, safety management systems and safety standards.

Visit the Taxi Service Provider page or Booking Service Provider page for more details.

Transition arrangements for taxi operators and taxi networks

► I’m an accredited taxi operator who is not currently affiliated to an authorised taxi network or booking service. . .

You will be automatically authorised as a Taxi Service Provider and Booking Service Provider BUT you will be required to provide updated information to the Commission.

► I’m a taxi operator who is affiliated to an authorised network or booking service. . .

You are now regarded as an Affiliated Provider and will not be required to become authorised.

► I’m an authorised taxi network. . .

Networks are now called Authorised Taxi Service Providers and Authorised Booking Service Providers under Point to Point Transport law.

Do affiliated service providers need to be authorised?

Affiliated Service Providers do not need to be authorised by the Commissioner. However, you are responsible for ensuring your business complies with the legislation governing areas such as taxi licensing, duty of care, safety management systems and safety standards.

Visit the What is a Safety Management System? or Safety Standards for Taxis pages for more details.

 

Safety standards for Affiliated Service Providers

In most cases affiliated providers are also the owners of the vehicle used to provide services, as well as the holder of the taxi licence. The Point to Point Transport (Taxis and Hire Vehicles) Act 2016  provides for significant penalties, including a prison sentence, if a person provides a taxi service without the vehicle being licensed as a taxi.

The Act contains some standards that are specified for Affiliated Service Providers. This means you must comply with these standards.

You must ensure your vehicle:

  • can seat the driver and at least four adults but no more than 11 passengers
  • complies with relevant Disability Discrimination Act Standards and Australian Standards for hoists, restraints and ramps if your taxi is used to provide services to passengers requiring wheelchair access. Wheelchair accessible taxis must also carry an approved child restraint.

You will also need to ensure, so far as is reasonably practicable, that the taxi is registered and safe to use on the road at all times, has appropriate third party property damage insurance and is properly maintained.

Most taxis provide booked and unbooked services (ie which are taken from a taxi a rank or hailed down in the street).  The following standards are specified for Affiliated Service Providers with taxis providing unbooked services. In this instance, you must:

  • ­ensure your fare calculation device (meter) complies with new specifications within 12 months of the start of the new laws. These specifications are intended to allow a wider range of technologies and equipment, and to improve customer outcomes
  • display the registration number of the taxi, contact information for the authorised Taxi Service Provider and the authorised fares that apply
  • ensure your vehicle’s security camera system complies with new specifications set by Transport for NSW, which are designed to allow a wider range of technologies and equipment
  • fit your vehicle with a compliant working duress alarm and vehicle tracking system if you provide unbooked services in the Metropolitan (Sydney), Newcastle, Wollongong or Central Coast districts.