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Q. How much will the taxi fare cost?

Taxi fares are determined by Transport for NSW and are calculated using a meter in the taxi. Information on how fares are calculated is included below.

How your Taxi fare is calculated

How your Maxi Taxi fare is calculated

How your Country Taxi fare is calculated

Q. Can I book a taxi on my mobile phone?

Yes. All major metropolitan taxi networks have authorised booking apps that you can download to your smartphone and use to book a taxi.

The regulated taxi industry has all the cutting edge technology available in our communications systems, including smartphone booking apps for all metropolitan taxi networks and many country taxis.

You can book a taxi by:

  1. Calling an authorised network to book a taxi
  2. Use an authorised App
  3. If you have a favourite driver, by calling him direct (the driver cannot pass this booking onto anyone else other than an authorised network)
  4. Booking online via the network website

 

Q: What rights do PASSENGERS have when travelling in a taxi?
As a taxi user, you have the right to:
  • Decide on the route
  • See the taxi meter
  • Refuse multiple hiring
  • Have the radio on or off
  • Have the air conditioning on or off
  • See the driver’s photo identity card

As a passenger, it is your responsibility to:

  • Pay the metered fare and any additional tolls and charges incurred on the journey Ensure you are wearing a seatbelt and ensure any person under your control who is under the age of 16 years old is wearing a seatbelt or other restraint which is properly adjusted and securely fastened
  • Acknowledge the driver can refuse the fare under certain circumstances
  • Pay for any mess or damage to the taxi, at up to one hour’s waiting fee for the cost of cleaning up.

Please let the driver know if you need change from $50 or more

Q. What are a driver’s rights?

A taxi driver has the right to:

  • Receive the correct fare, including tolls and booking fees
  • Ask passengers to not eat, drink or smoke in the taxi
  • Ask passengers to not swear or act in an offensive way
  • Refuse the fare if the passenger is drunk, on illegal drugs or unable to pay the estimated fare
  • Demand up to one hour’s waiting fee for the cost of cleaning up if a passenger makes a mess or damages the taxi

A taxi driver is expected to:

  • Be courteous and helpful
  • Know and obey all traffic laws
  • Be neat and tidy
  • Be wearing a taxi uniform

 

Q: Do the laws on CHILD RESTRAINTS apply to taxis?

In NSW, a minimum of 10% of the taxi fleet is required to be fitted with child restraint.

Babies/children 6 months up to 12 months

Children under 6 months must be in a suitable and properly fastened/adjusted rearward facing restraint. Children 6 months or older but less than 12 months must be in either a rearward facing restraint or a forward facing restraint with in-built harness.  These rules are the same for all vehicles.

Children 12 months up to 16 years

In taxis, children 12 months or older but under 16 years old must be in an independent seating position either on a booster seat and use a seatbelt that is properly adjusted and fastened or must use a suitable seatbelt  that is properly adjusted and fastened.  

Children sitting in the front seat

No passenger under the age of 4 years may sit in the front seat, and no passenger under the age of 7 years may sit in the front seat, unless the back seats are also occupied by children under 7 years. This rule is the same for all vehicles.

All taxis have anchor points for child restraints. Some taxis carry child restraints.   To book a taxi as per your requirements contact your local taxi network (link to network booking information).

Q: What arrangements are there for taxi services for people travelling in WHEELCHAIRS?

The NSW Taxi Industry was the first mode of public transport to offer services for people who travel in wheelchairs.

Over 10% of the taxi fleet in NSW is wheelchair accessible.

Sydney’s taxi networks provide an integrated and easy-to-use service to book a taxi for a passenger in a wheelchair. This ensures that no matter which network you contact, combined resources will locate the closest available Wheelchair Accessible Taxi (WAT).

The centralised booking number 8332 0200 receives around 2,000 WAT bookings each week.

WATs drivers have received additional training beyond that of regular drivers, which gives them the knowledge and skills they require to assist passengers into and out of the taxi as well as during the journey.

The NSW Taxi Council provides training courses in WATs for taxi drivers wishing to undertake this work. For more information, contact the NSW Taxi Council on (02) 9332 1266.

Q: What is the TRANSPORT SUBSIDY SCHEME (TTSS)?

The NSW Government’s TTSS system provides for a discount of 50% off the metered fare to a maximum of $30 for eligible passengers with disabilities. In order to be eligible for fare assistance under TTSS the disability must be severe and permanent and fall within the following categories of eligible disabilities:

  • Ambulatory/Mobility
  • Vision
  • Epilepsy
  • Intellectual
  • Speech and/or Hearing, or Functional

Click here for further information on eligible disabilities.

Click here for details on how to apply.

 

Q: What is the NSW Taxi Council doing to help the elderly or people with a disability?

The NSW Taxi Industry offers accessible transport and offers a variety of transport options for people with a disability. Those traveling with a fold-up wheelchair and can transfer from the chair are able to use a standard taxi and the wheelchair is stored in the boot. Those confined to a wheelchair are able to travel in wheelchair accessible taxis (WAT), which meet the requirements for transporting people in wheelchairs.

Drivers receive training on providing services to people with special needs. For instance, taxi drivers receive training on assisting people with Dementia through the Is it Dementia training and those with vision impairment, with training supplied by Guide Dogs NSW/ACT. In addition all NSW taxis have raised taxi numbers below the door handle to assist those with vision impairment to know the taxi number.

For Wheelchair Accessible Taxi Bookings:

Sydney Metropolitan area, contact Zero200 Wheelchair Accessible Taxis Sydney 02 8332 0200

http://www.zero200.com.au/about.htm

Country Areas, contact your local taxi network

Q: How does MULTIPLE HIRING work?

Multiple hiring is when two or more hirers who are heading in a similar direction use the same taxi at the same time.

Multiple hiring can be used during the peak periods when demand for taxi services is high. It is an efficient way to get large numbers of people to their destination in the shortest possible time.

Because the hirers are giving up their exclusive use of the taxi, the fare is discounted for each hirer by 25%.

There is no rule about when multiple hiring applies, however it is a viable option during periods of peak demand.

Multiple hirings must start at the same time and all hirers must be travelling to destinations in the same general direction.

The maximum fare that can be charged to each hirer is 75% of the standard authorised fare for the hirer's section of the journey.

For example a passenger and her friend hire a taxi from Terminal 2 at Sydney Airport and want to go to Circular Quay. The woman agrees to allow the taxi driver to multiple hire, and a gentleman going to Central Railway gets into the cab. On arrival at Central Railway, the driver stops the meter.

If the total fare is $30, the driver charges the man $22.50 which is 75% of $30. The driver restarts the meter and takes the woman and her friend to Circular Quay, whereupon the total fare is $44 and the woman is charged $33 which is 75% of $44.

Q: When alighting from the taxi, I opened the door into an oncoming vehicle.
Under the NSW Road Rules, the person opening the door must ensure that they do not cause any hazard or damage to other people or vehicles. Passengers are advised to check the traffic before exiting the taxi.
Q: How do I compliment or complain about a driver or taxi network?

The number for compliments and complaints is: 1800 648 478. You will require the taxi number and the time and date of the journey.

Q: Why are taxis classified as public transport?

Taxis provide a vital public transport service helping people of all ages, backgrounds and abilities to commute and travel to and from their destinations. This means that taxi services are required to serve the public interest, including:

  • A universal service (eg, taxi drivers must not refuse hirings so that the service is provided to everyone)
  • A high degree of safety with specific requirements
  • A high degree of accountability
  • Transparent fares set by the NSW Government

The difference between the taxi industry and most other forms of public transport (trains, buses, ferries, etc) is that the taxi industry is not government owned, nor does it receive any subsidies from the Government

 

Q. Is the NSW Taxi Council part of State Government?

No. The NSW Taxi Council is the Peak Industry Body for the NSW Taxi Industry and is not part of the NSW Government. The NSW Taxi Council advocates on behalf of the NSW Taxi Industry to the NSW Government and its agencies for better outcomes for the industry.

Q: Who does the Taxi Council represent?

The NSW Taxi Council is the peak body representing:

  • Taxi Licence Owners
  • Authorised Taxi Networks
  • Taxi Operators

The NSW Taxi Council also advocates for better outcomes for NSW taxi drivers, although drivers are formally represented by other bodies including the Transport Workers Union.

 

Q: What is the contribution that the NSW Taxi Industry makes to NSW?

The NSW Taxi Industry contributes $1.15b each year to the NSW economy, provides for 17,500 full time equivalent jobs and delivers up to $20m in revenue from sales and leases to the NSW Government.

The NSW Taxi Industry creates a further consumer surplus or economic and social benefit of $550 million each year which helps the people of NSW carry out their daily lives.

These are the topline figures in the ‘The Economic and Social Contribution of the NSW Taxi Industry Report’ prepared by the highly regarded Deloitte Access Economics.

The analysis represents one of the most comprehensive economic studies ever undertaken into the NSW Taxi Industry and clearly shows that in NSW, the Taxi Industry annually:

  1. Contributes $1.15b to the NSW economy.
  2. Contributes $550 million in consumer surplus for NSW.
  3. Provides for 17,500 full time equivalent jobs.
  4. Pays the NSW Government $20m a year in revenue from taxi plate sales and leases.
  5. Collects around $130m in gross GST revenue for the Federal Government.
  6. Makes a significant social contribution by offering wheelchair accessible transport, door-to-door service for businesses and the elderly, and services to get late night revelers off the streets.

 

Q: Why is it important to use a legal, authorised taxi service?

A well regulated and managed taxi industry is critical to the safe and reliable movement of passengers as part of the overall public transport system. Taxi services are authorised by the NSW Government and are governed by a set of regulations that are designed to protect the public interest.

There are clear rules established for taxis to ensure that they are safe and reliable for the public.

Significant penalties apply to taxi drivers, operators and owners who do not comply with the law, as well as individuals and organisations who try and break the law by providing illegal taxi services.

Q: What safety measures are in place for registered taxis?

In accordance with the Passenger Transport Act 1990, all registered, legally operating taxis must have safety cameras (inside and outside the vehicle), driver duress alarms, GPS tracking systems for all taxis, regular roadworthy and comfort standards inspections as well as a range of ongoing security and criminal history checks for operators and drivers.

There are also regular reviews of any customer complaints, a code of conduct for drivers and privacy measures in place to prevent drivers gaining access to unnecessary personal information from customers (or vice versa).

Q: What training must accredited taxi drivers complete?

In order to become a taxi driver in NSW you must apply to Roads and Maritime Services (RMS) for a Driver Authority (DA) and meet the specific criteria as set by Transport for NSW.

There are then two levels of training required. Firstly training is undertaken to learn the required skills and knowledge to become a taxi driver, with additional training in the first year of becoming a taxi driver. For more information click here or contact the NSW Taxi Council on (02) 9332 1266.

Q: What is the NSW Taxi Council doing to combat ridesharing?

The NSW Taxi Industry contains thousands of owners, operators and drivers who comply with law to ensure a safe and affordable taxi services. Ridesharing was legalised by the NSW Government on 18 December 2015.

Every day the NSW Taxi Council is advocating to ensure a level playing field for the NSW Taxi Industry and safety for the people of NSW.

For more information, view our webpage dedicated to news on ridesharing or contact the NSW Taxi Council to discuss your concerns.

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