The NSW Taxi Industry is regulated by the NSW Government under the Passenger Transport Act 1990 and its regulations.

This is because taxis are deemed to be part of public transport, despite the fact the industry does not receive government funding and relies on private investment. The regulations:

  • allow the Government to provide Driver Authorities to people who have completed the training and met the requirements to drive a taxi.
  • provide accreditation to owners and operators who have completed the training and met the requirements under the Act.
  • allow the NSW Government to revoke authorisation and accreditation at any time.

The centrepiece of regulation is the establishment of authorised networks, to provide booking services which respect the privacy of information and guarantee that only an accredited taxi driver and vehicle will respond.

Networks are responsible for ensuring all vehicles and drivers on their network are meeting the NSW Government's requirements.

The networks monitor every journey via GPS and are responsible for investigating any complaints and reporting back to Government on a regular basis. They are also responsible for services such as lost property.

Each month, taxi networks provide the NSW Government with information on key performance standards - including time to answer telephone calls and response times of taxis on their networks. In almost all cases, taxi networks in NSW exceed the performance indicators set by Government.

There is competition at every level in the NSW Taxi Industry - between drivers for jobs, operators for drivers, and networks for members. The Industry is one of the most competitive and accountable in Australia. However, as with any good regulation of an Industry which is privately funded, there must be a balance between customer service and economic viability.

Download History of NSW Taxis Fact Sheet.