The Taxi Industry in New South Wales has its structure prescribed by the Passenger Transport Act 1990 and Regulations.

The Act regulates entry and performance of Industry participants through licences and authorities. The Regulations further stipulate how each tier of the Industry must perform and penalties for non-compliance.

The Industry has a multi-tier structure of private sector business entities, including taxi drivers, taxi operators, taxi owners and taxi networks.

The NSW Taxi Industry Association is the peak body for owners and operators of taxis in NSW. The NSW Taxi Industry Association is a Registered Association of Employing Contractors under the NSW Industrial Relations Act.

NSW Country Taxi Operators Association or CTOA is the peak body for the operation of taxis in country areas. If you are the owner of a taxi in country areas and wish to join the CTOA please contact the NSW Taxi Council for further information.

NSW Taxi Council serves as the operating arm of the Associations as well as representing authorised taxi networks. The NSW Taxi Council advocates for better outcomes for the taxi Industry in areas such as applications for fare adjustments, rank and traffic negotiations, Industry training and Industry policy.

Australian Taxi Industry Association or ATIA is the national body representing the Taxi Industry across Australia.

REGULATIONS

As a regulated industry we are governed by legislation and supporting regulations that are made and enforced by the NSW Government.

The main legislation is the Passenger Transport Act 1990 and Passenger Transport Regulations 2007. Some of the other important regulations that impact on our Industry are:

TAXI NETWORKS

The Authorised Taxi Networks include in their services a booking service for taxis (via telephone or internet) linked directly to radio equipment in the taxi.

Networks provide the following services:

  • Taking passenger bookings by telephone or internet
  • Informing drivers of work opportunities
  • Dispatching booking details through the Taxi Network
  • Gaining account work from companies and organisations
  • Assisting drivers in an accident or emergency
  • Provision of alarm, GPS and other driver safety requirements
  • Processing lost property
  • Maintaining up to date records of taxis in the Network
  • Inspecting taxis to ensure they meet the Network requirements
  • Disciplining drivers and operators who do not act in compliance with published rules and By-Laws the Taxi Network Rules and Regulations or meet government requirements
  • Provide authorized taxi livery available for sale to the operator
  • Provide optional service facilities for vehicle maintenance at fees set from time to time
  • Assisting operators with registration process and compliance inspection record keeping 

Unless otherwise exempted by the Director General, every taxi in NSW must be connected (affiliated) to a Taxi Network. The reason for this is both for customer service and for the safety of drivers and passengers.