NSW TAXI COUNCIL ROLLS OUT TAXI CONCIERGE PROGRAM AT SYDNEY AIRPORT

The NSW Taxi Council has officially rolled out the Taxi Concierge Program at Sydney Airport as a measure to enhance the customer experience for passengers using Taxis at Sydney Airport.

The program commenced on Monday, 30 June 2025, with Concierge staff operating at International Terminal 1 and Domestic Terminals 2 and 3 to assist with connecting passengers with Taxis, as well as providing support with luggage, mobility/accessibility and information services. The service will also help improve passengers connection with Taxis when using a Cabcharge or TTSS product as their payment method.

The program has been designed to support Taxi drivers and help improve service standards. The Taxi Concierge will also focus on helping address non-compliant behaviour, such as refusal of fares, Assistance Animals, Cabcharge & TTSS as well as overcharging incidents, through a dedicated reporting system that enables enforcement and builds confidence with the travelling public.

NSW Taxi Council CEO Nick Abrahim said, “For many, Sydney Airport is the gateway to our world-class city, and we want to match that with world-class service.” The program has received strong support from Industry Stakeholders including GM Cabs, 13cabs, Business Sydney and Sydney Airport.

The six-month trial, approved by Sydney Airport, includes Concierge representatives wearing hi-vis, NSW Taxi Council uniform, on-site during peak hours, on most days (6am–10am and 7pm–11pm). Services will also ramp up for the winter holiday period, with daily support available from 5 July to 20 July, and extended services for arriving passengers continuing until 27 July.

The NSW Taxi Council would like to thank Sydney Airport, the Taxi Concierge Team led by Toufic and Carlos, as well as Industry Stakeholders for their ongoing collaboration in bringing this valuable service to market and we look forward to seeing the benefits of the program.

REMINDER TAXI FARES FOR RANK AND HAIL TRIPS HAVE CHANGED FROM 1 JULY 2025

Please note that Set Fares from Sydney Airport will NOT be commencing from 1 July 2025. Details about Set Fares are still to be confirmed. The NSW Taxi Council will continue to work with the NSW Government around this opportunity and will be in touch once further details are known.

INTERIM PLAN FOR NEW FARE ORDERS FROM 1 JULY 2025

From 1 July 2025, there will be new maximum fare limits for taxis when they are hired from a rank or hailed from the street. These maximum fares are outlined in the new Fares Order.

Point to Point Transport law requires that the fares for journeys and any additional tolls, fees, or charges, that may be payable, must be clearly displayed inside taxis that stand or ply for hire.

The Point to Point Transport Commissioner is providing flyers as an interim measure aimed to assist service providers to comply with point to point law and can be displayed in taxis to cover the period whilst service providers are designing and printing their permanent stickers.

If you plan to use the attached flyers, you should remove any outdated fare information from your taxi vehicle(s).

The regulated fares are maximums and taxi service providers can apply all, some, or none of the increase. You cannot increase your metered rank or hail fares to the new regulated maximums before 1 July 2025.

Please CLICK HERE to access the interim plan that must be displayed in vehicles until such time you have the new labels displayed.

TAXI DRIVER AMBASSADOR PROGRAM

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The Taxi Driver Ambassador Program is a training program that has been established to help taxi drivers deliver higher service standards for a world class experience for tourists and visitors in our world class city.

The program focuses on providing the best of the best taxi services, from the moment a tourist arrives, during their stay and when they are travelling home at the end of their visit.

The program aims to:

Improve passenger experiences, especially for visitors to our city.
Enable taxi drivers to deliver higher service & safety standards.
Enhance driver knowledge of Sydney's landmarks and attractions.
Contribute to a world-class experience for tourists and visitors.
Heighten awareness around transporting vulnerable passengers, particularly passengers with a disability, including wheelchair users.

For more information, please CLICK HERE.

NSW TAXI COUNCIL WELCOMES WHEELCHAIR ACCESSIBLE TAXI "$15 MILLION FUNDING" AS A POSITIVE STEP IN THE RIGHT DIRECTION

The NSW Taxi Council welcomes the announcement by the NSW Government of a “ $15 Million Funding Package” supporting Wheelchair Accessible Taxis in NSW as a positive step in the right direction to help improve services across NSW.

There are 625 Registered Wheelchair Taxis in NSW, with an estimated 450 operating in Sydney alone. The number of Wheelchair Taxis operating has declined by over 30% since the Covid pandemic hit. Unfortunately, this has had a significant impact on the availability of Wheelchair Taxis for passengers using a wheelchair as well as extended wait times with passenger pick up.

For more information, please visit the Transport for NSW website.