NSW TAXI DRIVER CODE OF CONDUCT
The NSW Taxi Driver Code of Conduct is a comprehensive framework that outlines the standards of behaviour and service expected from taxi drivers in New South Wales.
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It emphasizes the importance of safety, respect, and professionalism, which are crucial for maintaining trust between passengers and drivers.
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Developed collaboratively by the NSW Taxi Council and industry stakeholders, the Code ensures that both regulatory requirements and customer expectations are met, fostering a reliable and courteous taxi service.
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The Code is as follows:
Professionalism:
Taxi drivers are expected to maintain a high level of professionalism, including:
o being courteous and respectful to all passengers
o providing every reasonable assistance to their passengers.
o be neatly and cleanly dressed, adhering to the Network by-laws.
o Ensuring the interior and exterior of the taxi is clean, tidy, and well-presented. Passengers should also refrain from soiling or damaging the vehicle.
o Drivers must promptly report and hand in lost property to their network.
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Safety:
Ensuring the safety of passengers is paramount. This includes:
o Drivers adhering to all traffic laws,
o maintaining the taxi in good condition,
o ensuring all passengers wear seat belts
o always logging on to their dispatch system during their shift.
o And, displaying their Taxi Driver identity documents where passengers can see them.
o that all Wheelchair Accessible Taxi (WAT) drivers load, unload and secure passengers and their wheelchair in accordance with the approved WAT standards.
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Fairness:
Drivers must charge the correct fare including explaining any applicable tolls and charges. This requires:
o using the fare calculation device on all rank and hail hirings and as directed by their Network for bookings
o And, displaying the device so that it can be always seen by all passengers.
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Compliance with Laws:
Drivers must comply with all relevant laws, regulations, and standards. Including:
o Acceptance of Hirings: accepting all hirings and not solicit for fares.
o Service passengers with Assistance Animals: never refuse service to passengers with assistance animals
o Preference for Wheelchair Users: Wheelchair Accessible Taxi (WAT) drivers must give preference to passengers using wheelchairs.
o Non-Discrimination: not discriminate against any passenger based on race, religion, culture, gender, or physical/mental needs.
o Respect and Courtesy: must afford respect and courtesy towards others, with zero tolerance for bullying and harassment.
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